Privacy Policy

Last updated: August 31, 2026

True Custom Kitchens & Millwork Ltd. (“True Custom,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit this website, contact us or submit a project inquiry.

Information we collect

When you contact us or submit a project inquiry, we may collect information you choose to provide, including your name, email address, phone number, project address, property and project details, timing, budget range, referral source, messages, photographs, plans, drawings and other uploaded files.

We may also collect limited technical information automatically, such as your browser type, device type, pages visited, referring page, approximate location derived from your IP address and interactions with the website. This information may be collected through cookies, server logs, analytics tools and similar technologies.

How we use information

Cookies, analytics and embedded services

This website is hosted through WordPress.com and uses WordPress and Jetpack services. These services may process technical information to operate and secure the site, prevent spam, protect forms and provide site statistics. We also embed Google Maps to provide location and directions. Non-essential statistics and embedded Google Maps are blocked until you consent through our Privacy & Cookies banner. You can accept, reject or customize these choices and change them at any time using the Cookie Settings control.

You can also control or delete cookies through your browser settings. Disabling cookies may affect some website features.

How we share information

We do not sell personal information. We may share information with service providers that help us host and secure the website, process inquiry forms, manage email, analyze website activity or support our business. We may also disclose information when required by law, to protect our rights or safety, or as part of a business transaction. Service providers are expected to handle information only for the services they provide to us.

Cross-border processing

Some service providers may process or store personal information outside Alberta or Canada. Our principal website providers include Automattic/WordPress.com and Jetpack, which may process information in Canada, the United States and other jurisdictions where their service providers operate, and Google, which may process information in Canada, the United States and other jurisdictions when Google Maps is enabled. Information processed in another country may be subject to that country’s laws and lawful access by its courts, law-enforcement or government authorities. To ask about these providers, the countries involved or our service-provider policies and safeguards, contact our Privacy Officer at info@truecustomkitchens.ca.

Uploaded files

Files submitted with a project inquiry may contain personal information. Please upload only material you are authorized to share and avoid including unnecessary sensitive information.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including business, warranty, legal and recordkeeping needs. We use reasonable administrative, technical and physical safeguards, but no method of online transmission or storage is completely secure.

Your choices

You may contact us to ask about the personal information we hold about you or to request a correction or deletion, subject to applicable legal and business recordkeeping requirements. You may also choose not to provide optional information, although this may limit our ability to assess or respond to a project inquiry.

External links and children

This website may link to third-party websites that have their own privacy practices. Our services are intended for adults planning cabinetry, millwork or related projects and are not directed to children.

Changes to this policy

We may update this policy as our website, services or legal obligations change. The date at the top shows when it was last updated.

Contact our Privacy Officer

Privacy Officer
True Custom Kitchens & Millwork Ltd.
Second Floor, Unit 7
2835 19 Street NE
Calgary, Alberta T2E 7A2

Email: info@truecustomkitchens.ca
Phone: 587-914-2221